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Optum360 60-Day Return Policy


100% Money Back Guarantee. Here at Optum360 we believe in long-term relationships and want you to be happy with your purchase. If you are unsatisfied with your purchase, you may return it within 60 days of shipment. Merchandise that is damaged will not be credited. Special and custom orders are non-returnable and non-refundable.


For a full refund or credit, merchandise must be received by Optum360 in saleable condition with the original packing slip or a "Return Authorization Number" accompanying your return.  Any returned merchandise that is received by Optum360 in damaged condition will not be refunded or credited. 

For non-downloadable software or content (such as e-books, PDF files, CD-ROMs, and other electronic media formats), we will accept returns if they are received in unopened packaging.  Fully functional downloads or web based products that are available in trial format before purchasing are not eligible for return and no refund or credit will be issued. 


Refunds will be processed once returned item(s) have been received by Optum360. We will refund your money or credit to your account, less any shipping.
 
The customer is responsible for postage on any returned items.  Optum360 is not responsible for lost, damaged, or misplaced return shipments.  Shipping with an insured, traceable carrier (such as UPS, USPS, or Federal Express) is recommended. 


For additional questions, or to obtain a Return Authorization Number,  please contact Customer Service at 1-800-464-3649.


Returns must be sent to:


Optum360
ATTN: Returns Processing
4810 Williamsburg
Warehouse #2
Hurlock, MD 21643

 
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