General FAQs

How can we help?

Create & Manage Your Online Account

How do I create an online account?

It’s easy! If you are a new customer, click here to create an online account.

If you have ordered with us before, click here and select “yes” when asked whether you have ordered with us before. Then enter your customer and contact numbers so we can link your online account to your offline account. This will give you online access to information such as order history, invoices, and more. Your customer and contact numbers can be found on any marketing materials we have sent you via email, mail, or in the footer of an email from us. If you’re having trouble finding your customer and contact numbers, feel free to contact us.

What are the benefits of creating an account at

When you create an account on, you will earn a coupon for 15% off your next online order. Your online account gives you immediate access to your order history and invoices, plus – you can track a shipment online, check the status of your orders, view and purchase products you have up for renewal, or even create and maintain a Wish List of items you want to buy in the future. For customers that are not already part of our Medallion or Reseller programs, you are automatically enrolled in our no-cost, eRewards program where you earn cash back when you shop online.

What can I do with my online account?

When you sign in, your online account will provide you access to the following features and options:

  • View and edit your contact information
  • Manage your address book
  • View order history and status
  • View invoices
  • Track a shipment
  • Renew products you purchased in the past
  • See product recommendations based on your purchase history
  • Download subscription updates
  • Create and manage a product wish list
  • And more…

Plus, as long as you are not already part of our Medallion or Reseller programs, you will be automatically enrolled in our no-cost, eRewards program where you earn cash back when you shop online.

What is the eRewards Program?

The eRewards program is a free rewards program for our loyal, online shoppers. Shop online and earn cash back. When you create an account online, you are automatically enrolled. As long as you sign in each time you order online, your purchases are tracked and added to your account balance. For every $500 you spend with us online, you earn a $50 coupon toward your next online purchase. Learn more.

How do I access my online account?

Sign in to your account using the email address and password you used when you created your online account. When you sign in, you will automatically be taken to your account home page, which displays a menu of your account features and options.

What if I forgot my username/email?

Your username is the email you used to create your online account. If you cannot remember the email address you used, you can use your contact number and customer number to look up your account here.

What if I forgot my password?

Visit the forgot password page and enter your email address to request a password reset.

Orders & Transactions

How do I view my orders and invoices?

You can view your orders and invoices from the past two years online when you sign in to your online account by selecting “Order History” or “Invoices” from your account menu. If you need additional assistance, contact us.

What type of payment do you accept?

We accept all major credit cards – Visa, American Express, MasterCard, and Discover.

How do I check my order status?

You can check your order status online when you sign in to your online account and select “Order History” from your account menu. If you need additional assistance, contact us.

How do I track a shipment?

You can track a shipment online when you sign in to your online account and select “Track a Shipment” from your account menu. If you need additional assistance, contact us.

How do I edit or cancel an order?

To edit or cancel an order, please contact customer service by phone or email.

What is your return policy?

We believe in long-term relationships and want you to be happy with your purchase. If you are unsatisfied with your purchase, please return it within 60 days of shipment. Merchandise that is damaged will not be credited. Special and custom orders are non-returnable and non-refundable.

We will gladly accept returns of packaged software, e-books, licensed CD-ROMs and other electronic formats in unopened packaging only, unless defective. Defective products will be replaced. Products available as fully functional downloads or web-based products which are available for testing before purchase are not eligible for return.

Refunds will be processed once returned item(s) have been received. We will refund your money for purchases, less shipping, returned within 60 days of shipment. The original packing slip or Return Authorization Number must accompany your return to receive credit and/or refund.

Send returns to:
ATTN: Returns Processing
4810 Williamsburg
Warehouse #2
Hurlock, MD 21643

For additional questions, or to obtain authorization to return product please contact us.

When will I be charged and/or receive my invoice?

You will be charged and/or receive your invoice when the individual item(s) in your order ship or become available to you (in the case of web-enabled product such as software or e-Books).

Do you offer a price match program?

Yes – you can shop with confidence. We’re committed to providing you with the best quality product in the market along with the best price. Period! Learn more about our price match program.

Shipping Details

How are shipping rates calculated?

Shipping costs are based on the number of products in your order, the location to which the item(s) in your order are being shipped, and the shipping method of your choice.

How will my order be shipped?

UPS Ground and Express shipping options are available. For next-day or two-day air options, orders must be placed before 4:00 PM MST. Please contact us if you need additional assistance.

How do I track a shipment?

You can track a shipment online when you sign in to your online account and select “Track a Shipment” from your account menu. If you need additional assistance, contact us.

Do you ship internationally?

Yes. For shipments outside North America, UPS International shipping rates apply.

How do I change my shipping address?

Sign in and select “Update Profile” from your account menu to update your shipping address. If you have already placed your order and want to change the shipping address, please contact us to request a change. Depending on the timing of your order, it may or may not be possible to change your shipping address.

May I ship one or more items in my order to different addresses?

Yes. You must be logged in to your online account in order to ship to multiple addresses. Sign in to your account and ensure the contacts you would like to ship to are in your address book by selecting the “Address Book” menu option in your account. Proceed to checkout. For each individual product in your shopping cart, you can click the link “Choose a Different Address” to ship that item to a different contact in your address book. If you are purchasing multiple quantities of an individual product, you can ship each item to a different address should you desire. Select the link “Ship to Multiple Addresses” (this will only appear if you have more than one of an individual item in your cart) and choose the contact from you address book and the quantity of that item the recipient should receive. Your selected ship to address(es) will be reflected in your shopping cart.

Product Information

What products do you offer?

Optum360 proudly offers a robust line of medical coding, billing and reimbursement product and services. Browse our products using the navigation menus or the search feature on our website.

What is the difference between an annual edition year product and a subscription product?

An annual edition product is reprinted or published once a year. A subscription product is a product that is automatically updated one or more times per year. Examples of subscription products are software, web-enabled products, and resources that are updated, via mail or e-mail, multiple times in a 12-month period.

Where can I find product updates?

Annual edition year product updates are posted online. The password to access the relevant updates are printed on the first few pages of your book.

Subscription product updates will be delivered to you via your online account. Simply sign in and select “Subscription Updates” from your account menu. This menu option will only appear if you have updates available.


Contact us for any questions we may not have answered for you online.